At BenjyGrub, we are committed to providing fresh, high-quality meals and excellent service. If you are not satisfied with your order, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be issued under the following conditions:
You received the wrong order.
Your order was not delivered.
The food was spoiled or inedible upon delivery.

2. Non-Refundable Situations

We do not offer refunds for:
Orders where the wrong address was provided.
Change of mind after the order has been prepared or delivered.
Delays caused by factors outside our control (e.g., traffic, weather conditions).

3. Requesting a Refund

To request a refund, please contact us within 2 hours of receiving your order with the following details:
Your order number.
A description of the issue.
Photo evidence (if applicable).
Email: Hello@benjygrub.com
Phone: +44 7089 87878

4. Processing Refunds

Approved refunds will be processed within [X] business days.
Refunds will be issued to the original payment method.
If applicable, we may offer store credit or a replacement order instead.

5. Cancellations

Orders can only be canceled if the request is made before preparation begins.
If preparation has started, refunds may not be possible.

6. Contact Us

If you have any concerns, feel free to reach out to our support team.